2026-10-05

What happens to your Harvest data after you cancel: ten days or six months, depending on which button you press

Harvest's help center has one article on leaving: "Version 2 billing and Free accounts: Cancelling your subscription or closing your account". It describes two ways out, and they put your data on very different clocks. If you schedule a cancellation, the account closes at the end of the term and Harvest holds the data for six months. If you close the account immediately, the data is removed after 10 days, and the download link Harvest emails you lasts one week. This post goes through both, quotes what the page says, and lists what to download while the account is still active. Whichever way you leave, the question is one of trust: what can you still get back afterwards, and for how long.

Two ways out, two clocks

The article opens with the choice: "you can schedule its cancellation or close the account immediately." It also says who can do each. "Any Administrator can schedule (or withdraw) a cancellation, since Administrators have billing access. Closing the account permanently can only be done by the Account Owner".

So the short clock sits behind a button only one person can press, and the long clock sits behind one any Administrator can press. The numbers are these:

  • Schedule the cancellation: the account stays active to the end of the billing period, then closes. The data is held for six months.
  • Close the account immediately: the data is removed after 10 days.
  • The emailed download link after an immediate close: one week.

If you schedule the cancellation

Harvest describes this option as one that "allows you to keep using Harvest until the end of the subscription, at which point the account will automatically close." After that, the clock is six months: "If the account isn't reactivated after six months, it'll be permanently deleted along with any data in it."

Inside those six months the account can come back. "Any Administrator can restart a cancelled account within six months." The page is also clear that the data is not on the export link's timer: "Your data is retained for around six months after the account goes on hold, so there's no rush to export before reactivating. The expiry date on an export link is just that link's expiry — it isn't a deadline for your data."

Note the word "around". The same page says "six months" in one place and "around six months" in another. Plan on less than six.

What six months of retention does not give you

Held is not the same as reachable. Two things on the page matter here.

The first is invoices. Harvest says: "the invoice report and payments-received report (Invoices → Report) require Administrator access and can't be run once your plan has lapsed, so download them — for tax or accounting records — while the account is still active." If you miss that, the route back is support: "we can grant a short courtesy reactivation so an Administrator can run and export them." That is a favour you ask for, not a setting you control.

The second is what it costs to let yourself back in. "Reactivating starts a brand-new subscription at current pricing. It does not resume the subscription you cancelled, so any time remaining on a prepaid term is not restored, and a legacy or discounted rate you were on previously does not carry over." If you were on an older rate, getting back to your own data through the Renew button means paying the new one. The 2026 pricing post covers what the new one is.

There is one exception worth knowing. If you cancelled part-way through a term you had already paid for, the page says to contact support before reactivating: "We can often restore the account for the remainder of the term you paid for, but only if it hasn't already been reactivated." Write to them first. Pressing Renew yourself closes that door.

Import your Harvest account and read the reconciliation

Free for 2 people and 1 active project; $9 per active member per month after that, no usage fees on anything. The import runs on the free plan.

If you close the account immediately

This is the Account Owner's option, and it is the fast one. Harvest's wording: "We'll then email the Account Owner a link to download your account's time and invoice data, which will be available for one week after the account is closed."

The data itself goes soon after: "when an account is closed, all of its data is permanently removed from our system after 10 days." A mistaken close can be undone inside that window and not after it. "If you have mistakenly closed your account, contact support within 10 days so we can restore it. Your account and its data will not be recoverable after the account has been closed for 10 days."

Three details are easy to miss:

  • The link goes to the Account Owner. Check who that is before anyone closes anything. If it's someone who has left the company, the link lands in a mailbox nobody reads.
  • The link covers "time and invoice data". Harvest tells you to "export any other data you may need before closing the account".
  • Export links you already have stop working. If an export was emailed to you, Harvest says to download it first, "as the links won't be available after you've taken that step."

The close also takes effect at once: "even if you have time remaining in your billing cycle". Closing immediately does not give you the rest of the month.

Which billing version this covers

The article's title says it applies to version 2 billing and Free accounts. Harvest is moving accounts from an older billing system to a newer one "in batches", and says it is "not able to give an exact timeline". An Administrator can see which one an account is on: the Current plan area of Settings → Billing shows a v1 icon or a v2 icon.

We searched Harvest's help center for a version 1 article on cancelling and did not find one. If your account shows v1, don't assume these windows apply to you. Ask Harvest support for the retention period in writing before you cancel.

What to download while the account is active

The order that follows from the page:

  • Confirm who the Account Owner is, and that they read that mailbox.
  • Run the invoice report and the payments-received report from Invoices → Report, as an Administrator, and save both. These are the two Harvest names as unavailable after the plan lapses.
  • Download the invoice PDFs.
  • Export time entries, clients, projects and tasks. How to export everything from Harvest before your renewal has the five exports, their order and what each one misses.
  • Follow every emailed export link and save the file. Don't leave one sitting in an inbox.
  • Then schedule the cancellation. Leave the immediate close alone unless you want the data gone in 10 days.

If you're moving to Winnows, run the import in the same window. The importer connects with a Harvest personal access token and brings over clients, projects, tasks, people and time entries, then gives you a report comparing every total against Harvest's, to the cent. It does not bring invoices. Winnows doesn't issue invoices, so the invoice report and the PDFs are files you keep yourself. Do the import while the Harvest account is active. Harvest's page doesn't say whether a token still works once the plan has lapsed, and you don't want to find out afterwards. The switchover month post covers running both tools until the report matches.

The same question, asked of us

It's fair to ask any vendor what Harvest's page answers, including this one. Winnows has full CSV export of every entry and every entity, at all times, on every plan. Export stays available for 90 days after you cancel, and that is written down as an exit guarantee. There is a read-only API on every plan. The exit test has the five questions to put to any time tracker before you sign up.

Import your Harvest account and read the reconciliation

Free for 2 people and 1 active project; $9 per active member per month after that, no usage fees on anything. The import runs on the free plan.